Privacy Policy

Clock Bills LLC ("we", "our", or "us") is committed to protecting the privacy and confidentiality of our clients, patients, and website users. We provide specialized medical billing and revenue cycle management services, utilizing secure frameworks to process and protect sensitive information—including health-related data—in compliance with HIPAA (Health Insurance Portability and Accountability Act) and all applicable data privacy regulations.

1. Information We Collect

We may collect the following categories of information:

• Full name, corporate email address, and direct phone numbers.
• Medical practice and provider professional licensing details.
• Patient billing data (handled exclusively when authorized).
• Communication preferences, notes, and direct inquiry content.
• Technical data, including IP addresses, browser specifications, device fingerprints, and site interaction metrics.
• Data submitted directly via interactive web forms or SMS opt-in channels.

2. How We Use Your Information

We utilize collected information strictly to:

• Deliver accurate, efficient medical billing and revenue cycle solutions.
• Coordinate communications with providers and medical practices via email, phone, or SMS (with explicit consent).
• Optimize website performance, user experience, and digital architecture.
• Fulfill legal, compliance, regulatory, and contractual obligations.
• Transmit operational alerts, status updates, or transactional text messaging (subject to user opt-in).

3. HIPAA Compliance Standards

We maintain strict adherence to HIPAA standards. Any Protected Health Information (PHI) processed through our operational workflow is:

• Employed solely for designated medical billing, credentialing, and administrative workflows.
• Maintained safely within secure, access-controlled, and encrypted databases.
• Never traded, sold, or utilized for unauthorized commercial purposes.
• Governed by execution of appropriate Business Associate Agreements (BAAs) with covered entities alongside stringent internal security protocols.

4. SMS and Text Message Communications

• By submitting phone contact details or opting in via our digital intake forms, you consent to receive administrative, support, or transaction-related SMS notifications from Clock Bills LLC.
• Message Frequency: Frequency varies according to active account requirements or inquiry progression.
• Opt-Out: You can terminate SMS engagement at any point by texting "STOP" to our number.
• Support: For assistance or questions regarding our messaging program, reply "HELP" or call our main support line.
• Data Privacy: Mobile numbers, subscriber opt-in lists, and consent logs will not be shared, transferred, or sold to third parties or external affiliates for marketing initiatives.

5. Information Sharing and Disclosure

We do not sell, rent, or lease personal records. Data is disclosed exclusively under these protocols:

• With authorized internal team members and vetted independent contractors under strict confidentiality covenants.
• With HIPAA-compliant cloud storage providers and software infrastructure partners necessary for technical operations.
• With legal authorities or regulatory bodies only when legally mandated by applicable law.

6. Cookies and Tracking Mechanisms

We deploy standard cookies and equivalent analytics systems to monitor traffic trends, save user preferences, and enhance web navigation. You can configure your browser preferences to manage or disable cookies at any time.

7. Data Security Protocols

We enforce robust multi-tiered technical, physical, and administrative measures to protect your assets, including:

• Full-site SSL protection enforcing secure HTTPS sessions.
• Encrypted cloud architectures aligned with modern security benchmarks.
• Strict role-based internal access restrictions and security audit trails.

8. User Rights

You retain full rights to examine, revise, or request deletion of your personal account files (subject to federal medical data retention mandates), as well as opt-out of general communications.